The Complexity
Enterprise onboarding involves multiple stakeholders on both the vendor and client sides, requiring complex change management and technical integration.
The Pitfalls
Clarify which vendor and client roles own each dependency. Inspect missed handoffs before assuming either side is responsible.
The Best Practice
Agree an onboarding approach that fits the customer and its constraints. Provide the client with the exact templates, agendas, and communication plans they need to drive the change internally.